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03:29 20 Apr 18
A sales man came to our house so sell us this product, we signed up but i asked if he could not submit my application until myself and my husband had discussed it. I emailed and text this sales man the very next day at 11am and as I have found out now (2 months later), he had submitted my application. I am however very please with the admin staff who have taken my complaint on board and have corrected this by refunding the amount I was charged from synergy.
15:39 14 Mar 18
Professional Company, great quality products, Very smart consultants.We couldn't be happier. Will be using again for next home or business. We felt really comfortable with the consulting process and were sold the appropriate sized system - not the largest we could afford.
03:15 01 Mar 18
We would just like to thank your team for such a wonderful experience. From Daniel explaining how the system works and making us feel very comfortable, to the installers Clinton and Ben who worked hard all day as it was a very complicated installation that others wouldn't touch. And then finally Ben who helped us with some technical questions.. the ladies in the office were also very friendly and helpful. Couldn't be more happy.. Thank you so much Solar Naturally.
07:10 21 Feb 18
We recently had panels installed. From signing up to installation all people involved were very pleasant and professional. The whole entire process was smooth and unstressful. Thanks and we will be recommending you to others 😁
12:10 19 Feb 18
We are new, but very happy Solar Naturally customers! From the first representative who knocked on our door, to our consultant, to our installation team, we couldn't have asked for better service. They were all so genuine and clearly passionate about the product they are providing their customers. Great work guys, thanks for everything so far!
23:11 16 Feb 18
From the sales person to the installers & office staff, everyone we dealt with was fantastic. Helpful, polite & efficient. The installers even offered to fix some already broken tiles on our roof. You don’t get people these days going over & above but these guys did. Would recommend this company to anyone:)
22:41 15 Feb 18
Everyone at the company were really friendly and eager to help if you have questions. The installers came on time, no waiting around all day, they had the install done within 2 hours and they cleaned up any mess they made. I would recommend solar naturally to anyone thinking of getting solar as they make the process easy and enjoyable.
07:04 14 Feb 18
We were really pleased with the service we received from Solar Naturally.The salesman, Jeff, was professional, and we received notification very quickly from Synergy that Solar Naturally had set the wheels in motion.The installers arrived on time, and the three of them worked quickly and seamlessly as a team to have us up and running within 3 hours. They worked neatly, and were very polite when they needed to knock on the door to ask questions.We admittedly found it difficult to get the app up and running for a few days, but our contact with the office and Amanda assisted greatly.Our only suggestion would be that the instructions for setting up the app be updated to reflect the new name of the app (PV Master not EZ Viewer), and include the link to the helpful YouTube video from Goodwe that Amanda provided that helped also.
11:45 10 Feb 18
From the the very first contact to the phone call from Jessica, The whole process was seamless. The installers were very professional and polite. The after sales contact is very good. I highly recommend Solar Naturally to any one who is considering getting solar installed.
07:02 09 Feb 18
It all sounded too good to be true. The pitch made the whole thing sound as though it would run seamless and smooth and we would be saving money to boot...... Can't fault them! We were kept informed from sign up to end of installation. Installation team were professional, polite and quick. After service has been spot on and have not had a single problem. Would highly recommend.
05:04 30 Nov 17
The boys that came to do the install were friendly, polite and efficient. They were quick and worked to a high standard. The panels look great on my roof and I'm loving being able to check how much energy is generated with the simple app that came with the install. Keep up the great work guys!
06:19 09 Aug 17
The guys that came to the house to do the install gave me all the information I needed and Helped me understand the process. I wasnt home for the install and they left the premises in a tidy manner, Left paperwork where they told me they would and let me know the amount of broken tiles and where they placed them. Thanks guys. Already passed on the vouchers to neighbors after they saw we had the installation done 😉
07:35 28 May 17
I called SOLAR Naturally this morning to enquire about a system they had installed in June 2012 at a property I purchased in August 2013. Going by experience with other companies as well as the rather causal approach to customer service that Australia is known for in published international surveys I thought mu call would be futile! “There is an estimated cost of bad customer service in Australia of $4,000,000,000 per year… That’s 4 Billion Dollars walking out of one business and into the next because the customer didn’t like the way they were treated.” — Ref: 'The real cost of bad customer service in Australia…; Performance with People, June 15, 2016'.I never expected anything productive to come out of my call — as 1) the system wasn’t installed by me and 2) the system was installed almost 5 years ago, but gave it a shot! Was I wrong on this count — most certainly YES!Right from the first hello Jessica, Customer Liaison, SOLAR Naturally was extremely polite, courteous, thoroughly professional, patient and helpful. Jessica went beyond her call of duty to get more details on my query so she could check with the concerned department and assist me as best. I really felt like I wish I had a larger roof and install a second system or expand my existing one!Good work and good people must always be commended! So thank you very much Jessica for taking my call and doing what you did — deeply appreciate your professionalism in customer service! Keep up the great work that serves as an example to others! If customer service in every company was even even one tenth of what I experienced, peoples impression about customer service in Australia!
08:44 07 Apr 17
I would like to thank Solar Naturally for the professionalism they presented. From our first meeting they explained everything and made the process easy. Their trades people did a great job with the install and it was done as I asked. They were also very clean. I would highly recommend them.
12:16 06 Apr 17
Everything happened seamlessly and the whole job was conducted very professionally. The installation looks good and all mess was cleaned up at the end of the job. The installation guys were very polite and we were kept informed on the progress of the complete process from start to finish. I would highly recommend the experience to anyone.
07:47 17 Mar 17
We had a representative (Neil) from Solar Naturally come to our property, he was very well informed, professional and easy to understand. He advised us of the type, amount and best roof location for the panels to suit our requirements (not his) We never "sign up" there and then but we felt very comfortable and agreed to proceed with his recommendations. He arranged everything and it all went to plan and in the stated timetable. The guys who installed the panels and did the electrics, meter ECT were first class. On time, very efficient and very tidy in their work. To summarise :VERY SATISFIED
05:38 16 Mar 17
Great job done all round! From the original quoting process through to the installation booking team and the installers, Solar Naturally did a great job. The guys who installed the system arrived on time, worked quietly and cleanly and left no mess...even working on the roof in hot temperatures. I'm looking forward to seeing the results in my future electricity bills, and the knowledge that the guys are local if we have any issues is good to know.
08:24 14 Feb 17
Had a great experience from sales to install with the team at Solar Naturally. Very positive and professional from start to finish and the quality of the unit is great! Thanks guys!
03:47 14 Feb 17
Great knowledge on the products and the local market. Service was great before and after installation. Very happpy!
02:26 08 Feb 17
From start to finish these guys did a fantastic job. Very happy with the quality of the product and workmanship very prompt and efficient
06:37 07 Feb 17
From the guys that knocked on our door to the salesperson to reception, to the installation, everything went smoothly. Even got our system in earlier than planned. Can see where our savings and wattage made anywhere via the app. The app for the inverter was a bit difficult to setup but one phone call and tech support rang me up and sorted it out on the spot. Everyone was very helpful and professional. Recommend everyone give them a go, plus they are local to Perth, just down the road from us in Canning Vale.
11:48 03 Feb 17
Very happy although they had to reschedule they kept us informed and then called the day of to say they could come earlier!! The contractors were all very polite & professional! And since checking our power usage can already see the savings we are making!! Can't fault the service and recommend there professionalism and service.
08:00 20 Dec 16
Great service and the cost savings have made it worth it. Thank you so much.
11:40 19 Dec 16
Great experience to date, from door to installation, very confident it was the right choice and feeling even better with the talk about electricity prices going up in the near future. Thank you Solar Naturally - Perth based company:)
07:51 14 Dec 16
Came recommended by my inlaws who had a system installed last year. I got a 4kW system which came with 2 free panels. Looking forward to saving money on my bill. Thanks guys!
07:22 14 Dec 16
I can only say WOW! From salesperson to installation team they were amazing. Everything was installed as how the salesperson described it. Would recommend if you are looking to buy solar panels.
07:12 14 Dec 16
Top notch team! I purchased a Tier 1 Solar panel system with Sungrow inverter. System was installed within 4 weeks. Jacinta was a pleasure to deal. Nothing like old fashioned customer service!
00:54 03 Dec 16
From Sales team to office staff all very polite and extremely helpful. Nice lads and professional, was a difficult job for them, they never complained.
05:01 23 Aug 16
Very happy! Everything their sales person told me, they delivered on and more. These guys were so great from initial consult, to delivery. Genuinely keen to help me get this done properly the first time around. Installed quickly and professionally, couldn't be more impressed. Thanks Solar Naturally