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05:01 23 Aug 16
Very happy! Everything their sales person told me, they delivered on and more. These guys were so great from initial consult, to delivery. Genuinely keen to help me get this done properly the first time around. Installed quickly and professionally, couldn't be more impressed. Thanks Solar Naturally
00:54 03 Dec 16
From Sales team to office staff all very polite and extremely helpful. Nice lads and professional, was a difficult job for them, they never complained.
07:22 14 Dec 16
I can only say WOW! From salesperson to installation team they were amazing. Everything was installed as how the salesperson described it. Would recommend if you are looking to buy solar panels.
07:12 14 Dec 16
Top notch team! I purchased a Tier 1 Solar panel system with Sungrow inverter. System was installed within 4 weeks. Jacinta was a pleasure to deal. Nothing like old fashioned customer service!
07:51 14 Dec 16
Came recommended by my inlaws who had a system installed last year. I got a 4kW system which came with 2 free panels. Looking forward to saving money on my bill. Thanks guys!
11:40 19 Dec 16
Great experience to date, from door to installation, very confident it was the right choice and feeling even better with the talk about electricity prices going up in the near future. Thank you Solar Naturally - Perth based company:)
08:00 20 Dec 16
Great service and the cost savings have made it worth it. Thank you so much.
11:48 03 Feb 17
Very happy although they had to reschedule they kept us informed and then called the day of to say they could come earlier!! The contractors were all very polite & professional! And since checking our power usage can already see the savings we are making!! Can't fault the service and recommend there professionalism and service.
06:37 07 Feb 17
From the guys that knocked on our door to the salesperson to reception, to the installation, everything went smoothly. Even got our system in earlier than planned. Can see where our savings and wattage made anywhere via the app. The app for the inverter was a bit difficult to setup but one phone call and tech support rang me up and sorted it out on the spot. Everyone was very helpful and professional. Recommend everyone give them a go, plus they are local to Perth, just down the road from us in Canning Vale.
02:26 08 Feb 17
From start to finish these guys did a fantastic job. Very happy with the quality of the product and workmanship very prompt and efficient
08:24 14 Feb 17
Had a great experience from sales to install with the team at Solar Naturally. Very positive and professional from start to finish and the quality of the unit is great! Thanks guys!
03:47 14 Feb 17
Great knowledge on the products and the local market. Service was great before and after installation. Very happpy!
05:38 16 Mar 17
Great job done all round! From the original quoting process through to the installation booking team and the installers, Solar Naturally did a great job. The guys who installed the system arrived on time, worked quietly and cleanly and left no mess...even working on the roof in hot temperatures. I'm looking forward to seeing the results in my future electricity bills, and the knowledge that the guys are local if we have any issues is good to know.
07:47 17 Mar 17
We had a representative (Neil) from Solar Naturally come to our property, he was very well informed, professional and easy to understand. He advised us of the type, amount and best roof location for the panels to suit our requirements (not his) We never "sign up" there and then but we felt very comfortable and agreed to proceed with his recommendations. He arranged everything and it all went to plan and in the stated timetable. The guys who installed the panels and did the electrics, meter ECT were first class. On time, very efficient and very tidy in their work. To summarise :VERY SATISFIED
12:16 06 Apr 17
Everything happened seamlessly and the whole job was conducted very professionally. The installation looks good and all mess was cleaned up at the end of the job. The installation guys were very polite and we were kept informed on the progress of the complete process from start to finish. I would highly recommend the experience to anyone.
08:44 07 Apr 17
I would like to thank Solar Naturally for the professionalism they presented. From our first meeting they explained everything and made the process easy. Their trades people did a great job with the install and it was done as I asked. They were also very clean. I would highly recommend them.
07:35 28 May 17
I called SOLAR Naturally this morning to enquire about a system they had installed in June 2012 at a property I purchased in August 2013. Going by experience with other companies as well as the rather causal approach to customer service that Australia is known for in published international surveys I thought mu call would be futile! “There is an estimated cost of bad customer service in Australia of $4,000,000,000 per year… That’s 4 Billion Dollars walking out of one business and into the next because the customer didn’t like the way they were treated.” — Ref: 'The real cost of bad customer service in Australia…; Performance with People, June 15, 2016'.I never expected anything productive to come out of my call — as 1) the system wasn’t installed by me and 2) the system was installed almost 5 years ago, but gave it a shot! Was I wrong on this count — most certainly YES!Right from the first hello Jessica, Customer Liaison, SOLAR Naturally was extremely polite, courteous, thoroughly professional, patient and helpful. Jessica went beyond her call of duty to get more details on my query so she could check with the concerned department and assist me as best. I really felt like I wish I had a larger roof and install a second system or expand my existing one!Good work and good people must always be commended! So thank you very much Jessica for taking my call and doing what you did — deeply appreciate your professionalism in customer service! Keep up the great work that serves as an example to others! If customer service in every company was even even one tenth of what I experienced, peoples impression about customer service in Australia!
06:19 09 Aug 17
The guys that came to the house to do the install gave me all the information I needed and Helped me understand the process. I wasnt home for the install and they left the premises in a tidy manner, Left paperwork where they told me they would and let me know the amount of broken tiles and where they placed them. Thanks guys. Already passed on the vouchers to neighbors after they saw we had the installation done 😉
05:04 30 Nov 17
The boys that came to do the install were friendly, polite and efficient. They were quick and worked to a high standard. The panels look great on my roof and I'm loving being able to check how much energy is generated with the simple app that came with the install. Keep up the great work guys!
07:02 09 Feb 18
It all sounded too good to be true. The pitch made the whole thing sound as though it would run seamless and smooth and we would be saving money to boot...... Can't fault them! We were kept informed from sign up to end of installation. Installation team were professional, polite and quick. After service has been spot on and have not had a single problem. Would highly recommend.
11:45 10 Feb 18
From the the very first contact to the phone call from Jessica, The whole process was seamless. The installers were very professional and polite. The after sales contact is very good. I highly recommend Solar Naturally to any one who is considering getting solar installed.
07:04 14 Feb 18
We were really pleased with the service we received from Solar Naturally.The salesman, Jeff, was professional, and we received notification very quickly from Synergy that Solar Naturally had set the wheels in motion.The installers arrived on time, and the three of them worked quickly and seamlessly as a team to have us up and running within 3 hours. They worked neatly, and were very polite when they needed to knock on the door to ask questions.We admittedly found it difficult to get the app up and running for a few days, but our contact with the office and Amanda assisted greatly.Our only suggestion would be that the instructions for setting up the app be updated to reflect the new name of the app (PV Master not EZ Viewer), and include the link to the helpful YouTube video from Goodwe that Amanda provided that helped also.
22:41 15 Feb 18
Everyone at the company were really friendly and eager to help if you have questions. The installers came on time, no waiting around all day, they had the install done within 2 hours and they cleaned up any mess they made. I would recommend solar naturally to anyone thinking of getting solar as they make the process easy and enjoyable.
23:11 16 Feb 18
From the sales person to the installers & office staff, everyone we dealt with was fantastic. Helpful, polite & efficient. The installers even offered to fix some already broken tiles on our roof. You don’t get people these days going over & above but these guys did. Would recommend this company to anyone:)
12:10 19 Feb 18
We are new, but very happy Solar Naturally customers! From the first representative who knocked on our door, to our consultant, to our installation team, we couldn't have asked for better service. They were all so genuine and clearly passionate about the product they are providing their customers. Great work guys, thanks for everything so far!
07:10 21 Feb 18
We recently had panels installed. From signing up to installation all people involved were very pleasant and professional. The whole entire process was smooth and unstressful. Thanks and we will be recommending you to others 😁
03:15 01 Mar 18
We would just like to thank your team for such a wonderful experience. From Daniel explaining how the system works and making us feel very comfortable, to the installers Clinton and Ben who worked hard all day as it was a very complicated installation that others wouldn't touch. And then finally Ben who helped us with some technical questions.. the ladies in the office were also very friendly and helpful. Couldn't be more happy.. Thank you so much Solar Naturally.
15:39 14 Mar 18
Professional Company, great quality products, Very smart consultants.We couldn't be happier. Will be using again for next home or business. We felt really comfortable with the consulting process and were sold the appropriate sized system - not the largest we could afford.
03:29 20 Apr 18
A sales man came to our house so sell us this product, we signed up but i asked if he could not submit my application until myself and my husband had discussed it. I emailed and text this sales man the very next day at 11am and as I have found out now (2 months later), he had submitted my application. I am however very please with the admin staff who have taken my complaint on board and have corrected this by refunding the amount I was charged from synergy.
08:03 30 May 18
Was all kept above board, was told everything from the get go. Salesman was incredibly professional, everything he said was exactly how it happened. Did a really good, tidy job of installation and meter. Have been reassured good customer service if anything fails, 100% happy with the product and service so far!
09:14 30 May 18
We recently had the solar naturàlly installed and are very pleased with the service from the young man who knocked on our door the salesman and then the installers. All were very polite and professional everything was explained. The installers turned on the time they said and clean up after themselves. Would definitely recommend this company .
11:07 08 Jun 18
Professional service from the start, very happy with the installation. The installers where quick and did a good job. The electrician was fantastic and explained everything, he checked over the meter box and ensured everything was up to code. I recommend this company.
09:42 12 Jun 18
I'm very glad that I was home when the first person knocked on my door to advise of the awesome deal they could offer, was a bit skeptical but it was all above board, then the lovely sales lady that came to the house to sign me up was very clear and answered all questions. The three guys that did the installation were courteous, thorough and tidy, very impressed! Overall very very happy
09:11 14 Jun 18
Sales person did a great job explaining how it worked and wasn't in anyway pushy. Very professional. Tradesmen turned up on time and completed install on time all while the rain was coming down. At the end of the job all was explained in easy to understand terms. Great job.
03:38 17 Jun 18
We have just had a meeting with Linda Aasma (the sales rep) and we're extremely happy with how it went. Linda was not pushy at all, she was calm and patient and answered all our questions. We decided to proceed with having the solar panels installed as everything that was presented to us made a lot of sense. We expect to break even financially (+/- a couple of %) for the first 4 years and 2 months then we should be well ahead as everything will be paid off by this time and we will basically just be left with our night time power usage to pay for. My wife and I are looking forward to seeing how the installation goes and how the panels perform. So far Solar Naturally have been great. Also looking at how they arrange a sort of mass installation in an area is a fantastic idea to keep costs down. Looks like clever business model with a strong focus on customer service. Great job so far!
08:19 20 Jun 18
We recently had our Solar Naturally panels installed. I must say from the first doorknock to the install everything went great. All our questions were answered and explained about the panels and the installation process. The day of install the tradesmen turned up on time which was surprising due to a thunderstorm that hit that morning. They installed the system and came back a couple of days later when it was safe to install the panels. Everything is running great and we can't wait to see the difference on our first power bill. Well done and thanks Solar Naturally.
01:45 24 Jun 18
Very happy with the whole setup! It was a stress free and very easy process from start to finish. Installers were on time and tidy and gave us good feedback and options on the install. After service is great and fast acting. Highly recommended. Thanks you.
07:59 16 Jul 18
Thanks so much for the service of our solar panels, guys! Very happy from start to finish! Didn't even know they were here and they were gone within a couple hours. Thanks again 🙂
05:08 11 Sep 18
Solar Naturally has been most helpful with questions I have raised with regards to my electricity bill. Nine months after installing my system their after sales service has been outstanding. They provided bill monitoring and advise that has seen me save more money on my power bill. When I approached Synergy they failed to mention that I could have hundreds of dollars each year by changing the plan I was on. Solar Naturally picked up the issue and I called Synergy back immediately and changed my plan. This saved me $100+ on my next bill. I would have been paying too much if it wasn’t for their knowledgeable staff members.
07:30 30 Oct 18
We found Solar Naturally extremely easy to deal with from Sales to Installation, very professional and helpful. Everything was delivered efficiently as promised and the offer to pay our panels off was a huge deal to us, making solar an affordable option for us. We are now reaping the benefits and saving money!!
Sarah & co do life
06:51 30 Oct 18
Had a great experience with Solar Naturally. The option to pay off the system works for me and I'm making huge savings on my power. For a single Mum of 3, it's very important. Wouldn't hesitate to recommend them in the future.
07:15 31 Oct 18
Sales staff were really friendly and clear about the product and how everything would work. I was pleasantly surprised at how organised and disciplined Solar Naturally staff were in installing the system precisely as promised in the date and time promised. No dramas at all. System was up and running immediately after. It was all just very easy and straightforward. Admin with Synergy was mostly sorted by Solar Naturally. We're very happy with the system. No regrets.
01:56 01 Nov 18
Really great sales team, non pushy and very helpful. The installation was quick and easy. Done by lunchtime. Real savings on our power bills not just in summer but winter too.
08:29 01 Nov 18
I can highly recommend Solar Naturally, if you're thinking about solar panels. The sales person was very knowledgeable and friendly. Everything was explained in great detail and the ability to pay the system off over time, was a bonus. Installation was on time as promised and very professional. The whole process was very smooth and the savings were instantly evident in our first bill. You will not be disappointed if you choose this company.
01:51 02 Nov 18
I would highly recommend Solar Naturally, their sales team that visited our house where polite, not pushy and correct with information. Solar Naturally install team was another positive experience, professional, polite and cleaned everything on departure. We have had our solar panels for nearly 12 months now and no issues with the system or the install, we have saved money and have noticed the difference in power bills even after paying the monthly repayments.
01:47 27 Nov 18
From sales and admin to installation and follow up, Solar Naturally provided great service with our solar panels. With their advice and the panels, our family has been able to make changes to our lifestyle that have produced solid savings on our energy bills. The flexible repayment options also made this investment doable and practical for us. We are very happy to recommend Solar Naturally.
03:22 13 Dec 18
I can highly recommend Solar Naturally. The sales person was very friendly & answered all of our questions in a polite & professional manner. Everything was explained in great detail and the ability to pay the system off over time, was a bonus. Installation was on time as promised and very professional. The whole process was great and the savings were instantly evident in our first bill.
05:01 03 Jan 19
The installers came on time, no waiting around all day, they had the install done within 2 hours and they cleaned up their mess. I would recommend solar naturally to anyone, great company and service!
12:12 18 Jan 19
I have had a 3kw system for 1 year now, installed by solar naturally. It is performing at full capacity for the time I was told it would. We are a family of four. We try to run all the big energy uses during the day, including the pool pump and air conditioning. We also run an air conditioner all night every night in one room. Before solar our bills were $400 average. With solar our bills are $130 average. Of that $130, $70 of it is a fixed service charge. We pump $50 back into the grid every bill. The only thing I would of done differently is put a bigger system on. Very happy customer.
02:41 22 Jan 19
We had a 3kW system put on our house and it's providing exactly as we were informed. We run most appliances during the day and it has reduced our overall electricity spend. Solar Naturally were very professional and the installation was very convenient and without hassle. They went about their business and asked how and where we'd like to set everything up.